FAQs
I forgot my username and/or password. What do I do?How do I reset my password?
How do I add a new page to my site?
What is a URL Page Name?
How do I write my URL Page Name?
How do I change my URL Page Name once I have created my page?
What is a Navigation Title?
What is a Page Title?
What does "List Page Under" mean?
Why are some of my sections and pages grayed out?
What is a template?
What does “Link to URL” do?
How do I link to an external site from a navigation item?
When should I open in a new window?
I need to link to another website. How do I do that?
When should I Paste as Plain Text? Paste from Word?
How do I add documents to my document library?
How do I link to documents in my document library?
How do I have my document open in a new window?
How do I add images to my image library?
How do I add images from my image library?
What is an Anchor?
How do I add an Anchor link?
I uploaded an image to my callout, but it is not displaying?
I do not want one of my callouts to display. What can I do?
What is an Image Alt Tag?
My text is stretching beyond my callout. How do I fix this?
What is Page Weight?
How do I create a page for my site, without putting it in the navigation?
When should a page open in a new window?
What is Page Status?
How do I change a page from inactive to active or vice versa?
What are Meta Descriptions and Meta Keywords?
What is Search Engine Optimization?
What is a Site Map?
Can I set date for my page to automatically display and be removed from my site?
What does ‘Order’ mean?
How do I change/update my site navigation?
What does it mean if a page is Inactive?
How do I access Inactive pages?
Can I remove a page from my site without deleting it completely?
I set a page to Inactive, but want to start using it again. How do I do this?
I forgot my username and/or password. What do I do?
Select the Forgot Username or Password link on your login screen. Enter your email address as directed and submit. Your new password and log in directions will be sent to you.How do I reset my password?
Log in with your current user name and password. Select Edit Profile under Site Administration, then select Change Password from the Profile options.If you have forgotten your password, please read our forgot username/password FAQ.
How do I add a new page to my site?
Select Edit Page Content under Site Administration. Select Add a New Page and provide the requested information and save.Reminder: Once your new page is saved, you will be taken to the Content Editing tools. Your page will not display properly until you enter a Headline and Subhead.
If you are not ready to populate this information, be sure to set your page to inactive under the options tab and publish. If you do not have access to the options tab, please contact your site administrator.
What is a URL Page Name?
The URL Page Name is added to the end of your site URL to create your page URL.Example:
Site URL: www.rightminds.com
URL Page Name: about_us
Page URL: www.rightminds.com/about_us
Reminder: Your URL Name cannot include spaces or special characters. It may only contain A-Z, 0-9, underscores and dashes.
How do I write my URL Page Name?
URL Page Names should be written as complete words relevant to the page content should be separated by hyphens or underscores. Using complete words will improve search engine optimization. (link to SEO FAQ) They should not include abbreviations.Example of an SEO friendly URL: www.rightminds.com/our_leadership_team
URL page names should be unique to each page and cannot be duplicated across your site.
How do I change my URL Page Name once I have created my page?
You can not change your URL Page Name once you have created your page. You will need to delete your page from your site and create a new page.What is a Navigation Title?
The Navigation Title is what the visitor will see in you site's navigation. You can update your page’s Navigation Title on the Navigation tab under Edit Page Content.If you do not have access to this tab, please contact your site administrator.
Reminder: If you do not want your page to display in the site navigation, you still need to provide this information. To remove this page fro m your site navigation, select ‘Do not show this page in navigation’ on the Navigation tabe under Edit Page Content.
If you do not have access to this tab, please contact your site administrator.
What is a Page Title?
The Page Title is displayed at the top of your browser window and helps identify which page of a site you are on. Your site name is automatically appended to your page title and does not need to be entered into this field.Page Titles are also used for Search Engine Optimization (SEO) and should include a relevant description of what information visitors can find on this page. Be sure not to clutter this with keywords as this can hurt your search engine rankings. Keep your Page Title to 65 characters or less, and don't forget to include your site name when counting characters.
What does "List Page Under" mean?
This specifies what page or section your page is listed under. The dropdown menu beside this field will list the sections and pages that your page can live under. If an option is grayed out, it cannot be chosen.Why are some of my sections and pages grayed out?
If a section or page of your drop down options are grayed out, the page your are placing can not live under these pages.What is a template?
Templates are pre-designed web pages available for use on your site. They control the placement of copy and images on your web page, including style and fonts. When selecting a template, you should choose a template that is the best match to your page content.What does “Link to URL” do?
How do I link to another page from my navigation?This field can be used to link to another page either within your site, or to an outside site.
For good website usability, we do not recommend linking directly to external websites from the navigation.
How do I link to an external site from a navigation item?
For good website usability, we do not recommend linking directly to external websites from your site navigation. Instead, you can create a new page that provides a summary of the information visitors will be taken to and link to the external site within your page content. This link should open in a new window so visitors know that they are navigating away from your site.However, if this is required for your site, you can do this on the Navigation under Edit Page Content. In the Link to URL field, cut and paste the URL that you want to link to and select to have this link open in a new window so visitors know that they are navigating away from your site.
When should I open in a new window?
A link should open in a new window if it taking visitors to a web page outside of your site.I need to link to another website. How do I do that?
Highlight the text you would like to link and select the link tool from your content editing options. Paste the URL into the ‘Link URL’ field and select “Open in a new window” from the Target drop down options.A better alternative to linking directly to an external site, would be to create a summary or intro page within your site, and link to the external site through page text versus the navigation of your site. This is recommended for site usability and Search Engine Optimization reasons.
When should I Paste as Plain Text? Paste from Word?
We recommend always using Paste as Plain Text. This feature removes existing formatting from your text to reduce the chances of your content displaying improperly on your site.Paste from Word does not remove all formatting and can cause your content to display improperly.
How do I add documents to my document library?
- Select the Insert File tool
- Click the Upload button at the top right of the File Manager window
- Click the Choose Files button and select your document
- Once you select your file(s), click the Upload to Server button
You should now see your files in your File Manager.
You can also create folders (link to FAQ) to better organize your site documents.
How do I link to documents in my document library?
- In the body of your page, highlight the text that you would like to link.
- Once highlighted, select the ‘Insert File’ tool
- Check the file that you would link to
- From the Preview area to the left, click ‘Insert’
How do I have my document open in a new window?
To have your document open in a new window, highlight your document link within your body copy. Select the Insert/Edit Link tool. From the Insert/Edit Link window, select ‘Open in New Window’ in the Target field drop down menu.How do I add images to my image library?
- Select the Insert Image tool
- Click the Upload button at the top right of the File Manager window
- Click the Choose Files button and select your image
- Click the Choose Files button and select your images
- Once you select your image(s), click the Upload to Server button
You should now see your image in your File Manager
You can also create folders (link to FAQ) to better organize your site images.
How do I add images from my image library?
- In the body of your page, put your cursor where you’d like your image to display
- Select the Insert Image tool
- Click on the image you would like to display
You should see the image you have chosen in the body field of the CMS.
How do I create a separate folder to store my documents/images?
- Select the Insert File/Image tool
- Click on the Create Folder button at the top right of the File Manager window
- Enter the Folder name and Select Create
Your should now see your folders in your File Manager
What is an Anchor?
Anchors are links to help visitors navigate sections of a long page by taking them directly to a particular area of the page.How do I add an Anchor link?
First you will need to identify places within your text that you will be linking to. Put your cursor beside the content you will be linking to, and select the Insert/Edit Anchor tool. Provide an Anchor Name and click Insert. Anchor Names should be descriptive of the content visitors will be taken to. They should not be named in numeric or alphabetical order.Once you assign all of your Anchor links, select the text that will be linking to each section of your page and select the Insert/Edit Link tool. From the Anchor drop down options, choose the Anchor Link name that you would like to link to and select insert.
I uploaded an image to my callout, but it is not displaying?
Before publishing your callout image, you must select ‘Display Image’. Select this option and republish. If you image still does not display, please contact your site administrator.I do not want one of my callouts to display. What can I do?
You can select not to display one or all of your callouts by using the “Display Callout” option to the right of each callout.You can also choose to delete or to not display your callout image by selecting Delete Image or Do Not Display Image and publishing.
What is an Image Alt Tag?
Image Alt Tags are used to describe images. This will display as alternative text if your image does not display and can be read by website readers to aid those that are visually impaired.My text is stretching beyond my callout. How do I fix this?
If the length of a word, or string of characters (example: a long URL) is longer than the width provided for it, it will cause the area to stretch. Manually insert a space, or hyphen to force the word or string to break across multiple lines.What is Page Weight?
Page Order/Weight controls the order a page will appear in your site navigation. A page with a lower number will be listed before a page with a higher number.Tip: Use ten digit intervals (10, 20, 30, 40, etc. vs. 1, 2, 3, 4, etc.) so you can insert new pages later without renumbering all of the pages within the section.
How do I create a page for my site, without putting it in the navigation?
While editing your page, select the Navigation tab and choose “do not to show this page in navigation.”When should a page open in a new window?
If your page is linking to an outside site, you should open the page in a new window. This enables the visitor to get back to your site more easily.A better alternative is to create a summary or intro page within your site, and link to the external site through page text versus the navigation of your site. This is recommended for site usability and Search Engine Optimization reasons.
What is Page Status?
If you want to remove a page from your site, but do not want to delete it completely, you can set the page to inactive. Once a page is set to inactive, it will no longer display on your site.How do I change a page from inactive to active or vice versa?
You can reset the page to Active/Inactive using by selecting Organize Navigation under Site Administration or by selecting the page from the Edit Page Content section of your CMS on the Options tab for your page.If you do not have access to these areas of your CMS, please contact your site administrator.
What are Meta Descriptions and Meta Keywords?
These are types of Meta Data. Meta Data is used by Search Engines to index your site and appear as search results.Meta Descriptions are a brief summary of the content found on your page used for Search Engine Optimization. These should be xxx characters in length and a valid representation of what information can be found on your webpage. Each individual page should have its own meta description.
Meta Keywords is a string of xxx words, separated by commas, that people may search on to find your site or product. Words should not be duplicated and common words used across multiple pages should be listed last. Each individual page should have its own list of meta keywords.
What is Search Engine Optimization?
Search Engine Optimization is a way to improve volume and quality of traffic to your site through Search Engine results. The CMS for your site allows you to create a unique URL Page Name and Page Title and the ability to add Meta Descriptions and Key Words. Search Engines review these, along with page Headlines and Subheadlines for words visitors are searching on.But be careful, Search Engines can detect if you inputting false keywords and descriptions to try and trick them. Doing this hurt your Search Engine results versus helping them.
What is a Site Map?
A Site Map is an outline of the pages within your site. This is used by some visitors to easily see a list of pages on your site and is also helpful for Search Engine Optimization.Can I set date for my page to automatically display and be removed from my site?
Yes. To set a display date for your page, select Edit Page Content under Site Administration. On the Options tab, you will see a place to input a Display Date range. Provide your start and end date, select to Use Date Range and publish.If you do not have access to this area of your CMS, please contact your site administrator.
What does ‘Order’ mean?
This is the order that your pages are displayed withiin your site navigation.Groups are differentiated by color and should be assigned numeric values in respect to the other pages in their group.
We recommend assigning values in intervals of 10 (10, 20, 30, etc.). This way, if you later add a page that should be listed between two existing pages, you do not have to renumber the subsequent pages.
How do I change/update my site navigation?
Select Organize Navigation under your Site Administration tools.- To update how your page is listed in your site navigation, update the Navigation Name field for your page.
- To update what section of your site your page appears, use the drop down menu under List Page Under (learn more).
- To update the order of your pages within your site navigation, update the order numbers (learn more).
- To delete a page for your navigation, select delete from the drop down menu in the Status column. Please note: Once you delete a page, you will no longer have access to this page or content. When you submit the publish option, you will not be asked to confirm your choice to delete your page(s).
If you do not have access to this section of your site’s CMS, please contact your Site Administrator.
What does it mean if a page is Inactive?
An ‘Inactive’ page is not displayed on your site or in the navigation of your CMS. This status is used if you no longer need a page displayed on your site, but you don’t want to delete it from your CMS.How do I access Inactive pages?
You can still access Inactive pages in your CMS navigation. Inactive pages will appear as ‘draft’ versions. To make an inactive page active, simply re-publish the page or change the page status to Active under Organize Navigation.Can I remove a page from my site without deleting it completely?
Yes. You can set a page to ‘Inactive’ using under Organize Navigation of your Site Administration tools. Select ‘Inactive’ from the drop down menu under Status and publish.Once a page is set to Inactive, it will no longer appear on your live site.
If you do not have access to this section of your site’s CMS, please contact your Site Administrator.